Shipping Policy

Standard Shipping Times

• United States: 7-14 business days (depending on the state). Please note that orders to Hawaii may take longer due to customs processing, with delivery times ranging from 15-30 business days.
• International Shipping: 7-15 business days.

Processing Times

Orders typically take 1-3 business days to process after the order is placed. Please note that weekends are not considered business days.

Due to a high volume of orders, processing times may occasionally take longer than expected. During peak seasons, we kindly ask that you allow up to 5 business days for us to fulfill your order.

Where Can I Find My Tracking Number?

Once your order ships, you will receive a shipping confirmation email containing a tracking number. If you have trouble locating the tracking number or have any other concerns, please feel free to contact our customer service team at [email].

Unexpected Delays

Occasionally, deliveries may take longer than the standard shipping timeframes mentioned above due to unforeseen factors, such as international customs processing or public holidays. We appreciate your patience and understanding in these situations.

Customs & Duties

For international customers, particularly those in remote EU countries or islands, please be aware that customs duties and/or import fees may apply to your order. These charges are set by your government, not by PureGlow. By purchasing from our website, you agree to bear these costs. Refusing a shipment due to these charges will result in the order being destroyed by government authorities, and you will not be refunded.

Disclaimer

These shipping policies are in place to ensure a smooth and clear experience for our customers. Please make sure to read and understand our shipping terms before placing your order.

If you have any further questions or concerns, don't hesitate to reach out to us at [email].